Customer Experience Design

Design customer experiences that make customers use your product daily!

We specialize in crafting digital experiences that help customers perform desired actions easily. Then, customers begin to love the experience your offer and recommend it to others, so your product growth rate increases!

Benefits

Simple, Memorable Daily Digital Experiences

Design digital experiences that match user needs and improve customer experience, so your products go on to enjoy more users, higher usage, and lower churn.
Fix Flaws in The Product Experience
On an existing product, understand where people experience friction and iron them out.
Increase Product Sign-Ups and Usage
Match intent and experience needs of users so they don’t hesitate to sign up and use the product.
Sell More with Great Digital Customer Experience
Ensure customers recommend your product by providing a simple, unique experience.
Match What Appeals to the Modern Eye
Refresh your product’s design so it matches contemporary experiences customers are used to seeing.
Services

Full-Spectrum Digital Experience Design & Development

Our customer experience design services match the different stages of product development, so we can help you progress from idea through to market release smoothly.
  • Customer Research
  • User Experience Design
  • Digital Experience Development
Key Resource Personnel

Combined Global Experience Across Disciplines and Industries

Our customer experience design solutions are shaped by three individuals with international experience in tech, product management and market research in industries ranging from telecommunications and software services to broadcasting.
Janaka Ediriweera
Principal Product Consultant
Entrepreneur with over 15 years of Product Development and Tech Advisory experience across the globe
Charlie Karunaratne
Chief Strategy Officer
15 years of experience working in Product Development in Australia, UK and Sri Lanka (Telstra, BBC)
Gavinda Jayasinghe
Head of Customer Development 
and Research
10+ years in communications, print media, and market research with a strong customer focus.
Tools & Technologies

Our Mastery of a Full Suite of Tools to Improve Experience

We’ve mastered using the world’s top web analytics, CRM, optimization, social listening, and digital experience tools to perfect customer experience while ensuring seamless integration.
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Tools & Technologies

A Close Look at One of Our Mega-Successful Products

OsuSala.Online

Here’s a health and pharmaceuticals sector product we developed in response to an emergency need during the worst of the COVID-19 pandemic in early-2020. Our client OsuSala (State Pharmaceuticals Corporation) needed to automate and streamline their prescription and order management system to solve the problems of manual queuing and medicine ordering plus poor staff output. Our solution, OsuSala.Online, went on to enjoy unprecedented customer traction and record downloads in just days!

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OsuSala.Online

Here’s a health and pharmaceuticals sector product we developed in response to an emergency need during the worst of the COVID-19 pandemic in early-2020. Our client OsuSala (State Pharmaceuticals Corporation) needed to automate and streamline their prescription and order management system to solve the problems of manual queuing and medicine ordering plus poor staff output. Our solution, OsuSala.Online, went on to enjoy unprecedented customer traction and record downloads in just days!

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Orders
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Users

Let's Discuss Your Customers' Experience

We’d love to get on a discovery call to understand your customer experience challenges and needs. So book a call below to build rapport, trust, and explore how to deliver your business outcomes through great customer experience.
Schedule Free 30-Minute Online Call
Schedule Free 30-Minute Online Call

Beta Launch Basics

The Knowledge Route to Prod Leadership

A curated selection of product and marketing essentials from reviews of classics like ‘Crossing the Chasm’, and course recommendations, to easy outreach templates. Must-know material for any Product Leader!

Visit Beta Launch Basics